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Middle East CX Leaders

Interaction 2026

Together, Limitless: Re-Engineering Customer Experience in the AI Era

Harnessing Agentic AI, Intelligent Automation, and Hyper-Personalization to Transform Customer Experience for the Gulf's Leading Enterprises.

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Date

September 10, 2026

Location

Anantara Downtown , Dubai, UAE
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Sponsors

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CX Leaders
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40+

CX Leaders

Strategic Dialogue
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3 Hrs

Strategic Dialogue

Gala Evening
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1

Gala Evening

Peer Connections
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60+

Peer Connections

The Forum Overview

One evening, A shared roadmap for future-ready customer engagement.

The Experience Economy

Middle East CX Leaders Interaction 2026 is an exclusive executive forum bringing UAE's most influential CX, Digital Transformation, and Business Leaders together for strategic dialogue and peer networking.

Intelligence, Applied

Discover how Agentic AI, Conversational AI, CDPs, and journey orchestration are enabling enterprises to deliver context-aware, outcome-driven customer experiences at scale.

Human-AI Synergy

Explore how to maximize operational speed and automated personalization while protecting the human touchpoints that foster trust and long-term brand loyalty.

Key Value Pillars

Why Attend

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Peer Exchange

Connect with C-suite executives, SVPs, and transformation directors shaping Middle Eastern enterprise strategy.

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Journey Orchestration

Learn how to integrate Customer Data Platforms to deliver fluid, context-aware omnichannel engagement.

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Agentic AI Frameworks

Move past pilot projects into scalable autonomous workflows that deliver tangible operational outcomes.

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Actionable Roadmap

Leave with clear frameworks to align your tech stack, contact center operations, and business strategy.

Executive Community

Who Will Attend

C-Level, SVPs, VPs, Directors, and Unit Heads specializing in:

C-Level, SVPs, VPs, Directors, and Unit Heads specializing in:

  • Customer Experience (CX) & Customer Success
  • Digital Transformation & Enterprise Innovation
  • Contact Centre Operations & Digital Channels
  • IT Strategy, Enterprise Architecture & Procurement

Industry

  • Insurance
  • Real Estate
  • Healthcare
  • Retail & E-Commerce
  • Banking, Finance & Insurance Services
  • Hospitality
  • Automotive
  • Aviation
  • Pharmaceuticals

The Voices Behind Evening

Vaneet Mehta

Vaneet Mehta

Vice President & Region Head, ME, Central Asia & Africa
Tata Communications
Sanjay Gupta

Sanjay Gupta

Vice President, South Asia & ME

NiCE
Ankur Jain

Ankur Jain

Associate Vice President, Customer Experience Platform
Tata Communications

Official Schedule

Agenda

September 10, 2026

3:00 PM – 4:00 PM

Registration & Welcome

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4:00 PM – 4:10 PM

Opening Note

Vaneet Mehta

VP & Region Head TATA Communications

Sanjay Gupta

VP, NiCE

4:10 PM – 4:25 PM

Industry PoV: The Middle East CX Landscape

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4:25 PM – 4:45 PM

Keynote: The Future of CX AI

Sanjay Gupta

VP, NiCE

4:45 PM – 5:15 PM

Keynote: Enterprise CX Powered by AI Platform

Ankur Jain

AVP, Customer Experience Platform TATA Communications

5:15 PM – 5:45 PM

Leadership Boardroom Dialogue

Peer to peer discussion on AI orchestration & implementation hurdles in CX journey
Moderated Dialogue

5:45 PM – 6:00 PM

Networking Coffee Break

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6:00 PM – 6:30 PM

Leadership Panel: The Redefinition of Enterprise AI for CX

CX Industry Leaders

6:30 PM – 7:00 PM

Fireside Chat: The Human Element in an AI-First World

Moderated Dialogue

7:00 PM – 7:15 PM

Closing Ceremony & Vote of Thanks

Vaneet Mehta

VP & Region Head TATA Communications

Sanjay Gupta

VP, NiCE

7:15 PM Onwards

Gala Dinner of Engagement & Connections

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Registration

Join an exclusive gathering of senior leaders shaping the future of customer experience. To maintain an intimate, high-impact executive experience, all registrations are subject to qualification and confirmation.

  • Registrations are reviewed and subject to qualification.

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Executed by

Stellar Connect Events LLC - Leading Corporate events organizer in the middle east and asian market

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